Many items on our website ship from our warehouse and can be delivered the day after the order date. If you’re entire order qualifies for UPS shipping, your shipping & handling charges will be shown before you complete your order. Most larger and heavier items ship via truck line and require a shipping & handling quote. Your order will tell you which items these are.
In most cases, our website will automatically calculate and display your shipping quote. Sometimes, however, we need to calculate these manually to ensure that you get the lowest price. For larger orders, a Design School & Office Furniture representative will contact you and let you know how much we will charge you for shipping.
Your order’s delivery time varies according to your order and project requirements. Smaller products can be shipped via FedEX or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off their truck and into the first dry area of your building.
Larger shipments must be shipped by common carrier via truck. When goods are shipped via Standard Delivery using a common carrier (Con-Way, Roadway, ABF, UPS Freight, etc.) the standard delivery is called “tailgate delivery” which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the furniture from the truck and carry it into your building.
Most common carriers offer optional services for additional fees, including:
Notify Before Delivery: When a shipment is ready to ship, the trucking company will call you within approximately 24 hours to arrange for a convenient time for the delivery.
Liftgate Delivery: Recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level, so you don’t have to do it yourself.
Assisted Inside Delivery: The truck driver will help you offload the goods from the truck and bring them into the first dry area of your building.
Complete installation services are available, including assembly and removal of debris. Please contact us about pricing and restrictions.
TRACKING YOUR ORDER
You can check the status of your order by visiting the Order Status page. Questions? Contact our Customer Service department at 773-253-4883
RETURNS, DAMAGES, AND CLAIMS
Returns: How do I return my order?
A return authorization must be issued before returning any merchandise. A restocking charge, as well as round trip freight charges, will be charged.
All items must be in the original carton, unassembled and unused. Please note that returns cannot be made after the product has been assembled. Custom orders are non-returnable. Many products (e.g. upholstered items) are considered custom items and are non-returnable. Please call us at 773-253-4883 for details.
Returns cannot be made after 30 days.
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If the cartons are severely damaged, do not accept the shipment. The customer has a right to accept partial shipments and refuse the remainder damaged units. If a carton shows appearances that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make a joint inspection of the contents. Any such concealed damage should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy. Design Furniture should be advised immediately.
If concealed damage is discovered after the receipt of the merchandise, Design Furniture must be notified within 10 days to enable us to replace parts or the entire damaged product at no cost to you. Please contact our Customer Service department at 773-253-4883 to report any type of problem you encounter, and we’ll help resolve the problem.