As our products are shipped directly from the factory, lead times vary. Products indicated as being QuickShip leave the factory anywhere from 48 hours to 6 weeks from receipt of your order. To check the status of your order, login to your account and check the status of your order, Questions? Contact our Customer Service department at 773-253-4883 or e-mail us at firstname.lastname@example.org
Free Shipping items ship to anywhere in the continental USA for free. For other items, you can get an online freight quote for individual items or orders totaling less than $3,000. For larger orders, a Design Furniture representative will do a manual freight quote and contact you so we can try to save you money on shipping.
Smaller products can be shipped via FedEx or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off their truck and into the first dry area of your building.
Larger shipments must be shipped by common carrier via truck. When goods are shipped via Standard Delivery using a common carrier (Con-Way, Roadway, ABF, UPS Freight, etc.) the standard delivery is called “tailgate delivery” which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the furniture from the truck and carry it into your building.
Most common carriers offer optional services for additional fees, including:
- Notify Before Delivery: When a shipment is ready to ship, the trucking company will call you within approximately 24 hours to arrange for a convenient time for the delivery.
- Liftgate Delivery: Recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level, so you don’t have to do it yourself.
- Assisted Inside Delivery: The truck driver will help you offload the goods from the truck and bring them into the first dry area of your building.
RETURNS, DAMAGES, AND CLAIMS
A return authorization must be issued before returning any merchandise. A restocking charge, as well as round trip freight charges, will be charged.
All items must be in the original carton, unassembled and unused. Please note that returns cannot be made after the product has been assembled. Custom orders are non-returnable. Many products (e.g. upholstered items) are considered custom items and are non-returnable. Please call us at 773-253-4883 for details.
Returns cannot be made after 30 days.
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If the cartons are severely damaged, do not accept the shipment. The customer has a right to accept partial shipments and refuse the remainder damaged units. If a carton shows appearances that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make a joint inspection of the contents. Any such concealed damage should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy. Hertz should be advised immediately.
If concealed damage is discovered after the receipt of the merchandise, Design Furniture must be notified within 10 days to enable us to replace parts or the entire damaged product at no cost to you. Please contact our Customer Service department at 773-253-4883 to report any type of problem you encounter, and we’ll help resolve the problem.
Our online store accepts major payment types VISA, MASTER CARD, AMEX, DISCOVER, PAYPAL and more with secure payment system. We also accept purchase orders (PO) for special orders. Please contact us to get a quote for special orders.
Design Furniture gladly accepts purchase orders from public schools, government organizations and approved accounts. We only process purchase orders upon receipt of a signed copy. Please contact us at 773-253-4883 or email@example.com
The prices on our website are only valid for orders placed directly through the Internet. Design Furniture is not responsible for errors on the website. Prices and specifications are subject to change without notice.